Orchard Parade - Singapore

Excellent check-in Executive on the 9th of November 2018, who upgraded us to a club room for an additional cost and the services were excellent from the club floor 17, cleaning regularly & the Concierge services were excellent!

The restaurants need to be improved and the hotel needs to have some entertainment.

The pool was very relaxed and the room (on the side of the pool) after upgrade also.

The superior room we initially had was very disappointing. Outdated and view of a huge construction where the work starts early in the morning. Then we did an upgrade for 30 dollars and had a nice room

big room space and big bed

Location

Staff was not professional and not supported (although they know we are couple, they gave us a twin room!!). Internet was too expensive. There was a connection door with one noisy neighbour who woke us up while we were sleep :(

The staff are helpfull especially the front desk

Your concierge is helpful

All was good no complanes

Mrt is near also many mall ....

convenience for shopping at orchard

good location at orchard road! the room is quite comfortable. Breakfast room is quite small as we need to share table with others and food was not refill on time, i guess they really shot of staff. Staff is not efficient enough when call for help. overall is still ok.

Beautiful hotel complete with luxury, elegance and comfort all in one package.

Thehotel is in a very central position

It is very old styled and need for sure to be renewed

Location, staff help

I had seen the menu and I was just checking the movies that were available. I did not see any movie but I was charged. I stayed for two days and I was charged for both the days even though I did not see any movie and I did not confirm .Anyway I paid the bill. I did not see the bill there but just paid. I saw it when I returned back.

On arrival we found your people very helpful and couresty which remained all through our seven days stay.

Be careful to be on the look out for those in wheel chairs or with disabilities,as we are paying guest also.

The hotel location is just right at the corner of the orchard road which make it very good place for people who spend most time in orchard.